Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

It is not enough to do your best; you must know what to do, and then do your best.

It is not necessary to change. Survival is not mandatory.

If you can't describe what you are doing as a process, you don't know what you're doing.

All anyone asks for is a chance to work with pride.

Learning is not compulsory... neither is survival.

If you do not know how to ask the right question, you discover nothing.

The emphasis should be on why we do a job.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

The result of long-term relationships is better and better quality, and lower and lower costs.

Quality is everyone's responsibility.

Rational behavior requires theory. Reactive behavior requires only reflex action.

Whenever there is fear, you will get wrong figures.

Any manager can do well in an expanding market.

Hold everybody accountable? Ridiculous!

Lack of knowledge... that is the problem.

When a system is stable, telling the worker about mistakes is only tampering.

You should not ask questions without knowledge.

Eliminate numerical quotas, including Management by Objectives.

Innovation comes from the producer - not from the customer.