During a transformation, it's understandable to be hesitant about moving too fast, especially at the outset.

Endorphins are a very powerful thing.

Even in developing markets, we're seeing the growth of digital communication is proceeding at a very rapid pace.

Exposure to a diversity of disciplines has been exceptionally helpful to me.

How you manage change can make all the difference.

I am very excited and delighted to be an important part of the development of corporate America.

I believe very strongly in the value of having a diverse team around me that comes from very different backgrounds and different points of view.

I hate to see people frustrated or leave a company for an opportunity they could easily have had at their current company if they had only asked.

I talk a lot about taking risks, and then I follow that up very quickly by saying, 'Take prudent risks.'

I think my father was somewhat disappointed in not having had a son, and in that way I was the nearest thing he had.

I've received many good pieces of advice throughout my life.

Major organizational changes create uncertainty.

Mom was a housewife; Dad was an accountant. They taught me a lot about the value of working hard.

People vote with their hearts, not their heads.

The most important role of a leader is to set a clear direction, be transparent about how to get there and to stay the course.

There's no question that consumers are looking for value today.

You can't play it safe if you want to get ahead.

I think all of us are multitasking a little more today than we used to or than we would like to. And I think that the issue of work-life balance is a critical issue for every company around the world.

I've always challenged myself and the people who work with me to take new approaches to traditional business challenges, to push the envelope and constantly ask whether our sacred cows are still producing great milk.

It's fair to characterise me as competitive and determined, but anyone who works with me will attest to the fact I believe very strongly in the notion of servant leadership.